At Souklebni.com, we understand that sometimes plans change. Our cancellation policy is designed to be flexible while ensuring a smooth order processing experience.
1. When Can You Cancel an Order?
You can cancel your order before it is processed or shipped.
Once an order is packed and shipped, it can no longer be canceled, but you may still request a return after delivery.
2. How to Cancel an Order
Log in to your account and go to the My Orders section.
Select the order you wish to cancel.
If the cancellation option is available, click “Cancel Order”.
You can also contact our customer support with your order number to request cancellation.
3. Refund for Canceled Orders
If your order is canceled before shipping, a full refund will be issued to your original payment method.
Refunds typically take 7–14 business days to reflect in your account, depending on your bank or payment provider.
4. Exceptions
Customized or made-to-order items may not be eligible for cancellation once production has started.
Orders marked as “Final Sale” or "Non-Cancellable" during checkout cannot be canceled.
5. Failed Delivery / Refused Orders
If an order is returned to us due to incorrect address, refusal to accept, or multiple failed delivery attempts, the order may be canceled and refunded, minus applicable shipping charges.
6. Need Help Cancelling an Order?
If you’re having trouble canceling your order or have questions, please contact us:
Email: support@souklebni.com
Thank you for choosing Souklebni.com. We value your trust and aim to provide a hassle-free shopping experience.
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