At Souklebni.com, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request an exchange or return based on the conditions outlined below.
1. Eligibility for Return or Exchange
You may return or exchange products within 7 days of the delivery date.
Products must be unused, undamaged, and returned in their original packaging with all tags, manuals, accessories, and proof of purchase (invoice).
Certain items such as customized products, clearance items, or special orders may not be eligible for return unless defective.
2. Reasons for Return or Exchange
Received a damaged or defective product.
Received the wrong product or different from what was ordered.
Product does not match the description or specifications.
Customer changed their mind (return shipping costs may apply).
3. How to Request a Return or Exchange
Contact our customer support within 7 days of receiving the order.
Provide your order number, product details, and reason for return or exchange.
Wait for return authorization and shipping instructions from our team.
Pack the product securely and ship it to the address provided.
4. Return Shipping
For incorrect or defective products, we will cover the return shipping costs.
For returns due to change of mind or non-defective reasons, customers are responsible for return shipping charges.
5. Refund Process
Once we receive and inspect the returned item, we will initiate the refund process.
Refunds will be processed via the original payment method within 7–14 business days.
Shipping fees (if any) are non-refundable unless the return is due to our error.
6. Exchange Policy
Exchanges are subject to product availability.
If the replacement item is unavailable, a refund will be issued instead.
7. Non-Returnable Items
Customized or made-to-order items
Items marked as "Final Sale" or "Non-Returnable"
Used or damaged products not caused by delivery or manufacturing defects
8. Need Help?
For any questions or assistance with the return process, please contact us:
Email: support@souklebni.com
We thank you for shopping at Souklebni.com and look forward to serving you again.
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